There is a better way - electronic referrals. With a couple of clicks (mouse clicks), you could make your referral, which would instantly update your service provider's work list with the new referral. They can then update the patient status once intervention has started, so you can check on progress whenever you want and be confident that your referral is being dealt with. Notes attached to the referral can provide additional information, so no need to call for an update. You will no longer be a slave to the phone!